FAQ

Yes, you can make advance payment to your invoice.

1. Click on invoice that you want to pay.
2. Insert your desire amount (advance), choose payment method and click Add Payment

Yes, tenant can see and pay any invoices and bills in owner's unit.

Q: How do I purchase an RFID card/sticker for Anggun Residence?
A: To purchase an RFID card/sticker, please follow these steps:

1. Login to ARMS2U Anggun at https://anggunresidence.arms2u.com.
2. Go to Menu: Accounts > Invoice List.
3. Click on the "+ Invoice" button to create a new invoice.
4. Tick the item(s) you wish to purchase, select the desired quantity, and click the "Create Invoice Only" button.
5. An invoice will be generated. Take a screenshot or save a PDF version of the invoice for reference.
6. Contact the Committee Member [2] to reserve the item(s) and obtain the 'Serial No'. You can reach Puan Azimah Muda via WhatsApp at 012 395 1006.
7. The Committee Member will reserve the item(s) for you and provide the 'Serial No' for each item.
8. Make the payment in ARMS2U and enter the 'Serial No' for each item.
9. Print the receipt and share it with the Committee Member (Puan Azimah Muda) via WhatsApp at 012 395 1006 to arrange for the collection of the purchased item(s).

Q: How can I contact the Committee Member to reserve the RFID card/sticker?
A: To reserve the RFID card/sticker and obtain the 'Serial No', please contact Puan Azimah Muda, the Committee Member, via WhatsApp at 012 395 1006.

Q: Can I make the payment and enter the 'Serial No' without reserving the item(s) with the Committee Member?
A: No, it is important to reserve the item(s) with the Committee Member before making the payment and entering the 'Serial No'. This ensures that the item(s) are available for you and ready for collection.

Q: What should I do after making the payment and entering the 'Serial No'?
A: After making the payment and entering the 'Serial No' in ARMS2U, please print the receipt. Then, share the receipt with the Committee Member (Puan Azimah Muda) via WhatsApp at 012 395 1006 to arrange for the collection of the purchased item(s).

Q: Can I collect the RFID card/sticker without providing the receipt to the Committee Member?
A: It is important to share the receipt with the Committee Member (Puan Azimah Muda) for verification and documentation purposes. Please coordinate with the Committee Member to arrange for the collection of the purchased item(s).

Q: What should I do if I have additional questions or issues with the purchase process?
A: If you have any additional questions or encounter any issues with the purchase process, please reach out to the Committee Member, Puan Azimah Muda, via WhatsApp at 012 395 1006. They will be able to assist you further.

1. Login to ARMS2U
2. Go to "Profile" menu
3. Insert updated phone number or email address.
4. Click Save

1. Login to ARMS2U System
2. Go to "Profile" menu
3. Type current password and insert new password.
4. Click Save

1. Login to ARMS2U
2. Go to menu and click on "Complain"
3. Click "Add Complain"
4. Fill up all details and click "Add New Complain".

1. Login to ARMS2U
2. Go to "Accounts"
3. Tick any invoice that you want to pay
4. Click "Pay Now"
5. Choose "Payment method" and click "Add Payment"
6. Choose bank and click Pay.

Please view this video to view demo on how to make payment in ARMS2U:

1. Login to ARMS2U
2. Go to "Complaint" menu
3. Empty/delete any text in "Search" field.

1. Login to ARMS2U
2. Click on "Accounts"
3. Click on "+" button on any invoices that already Fully Paid or Partially Paid.
4. Click "View Payment Receipt"

1. Login to ARMS2U
2. Click on "Accounts"
3. Click on "Invoice Date" and system will sort it descending. The latest invoice will be on top.

Yes, you can either register as Owner using their own personal details or register as yourselves as family member in registration form. ([Register Here])

For bank transfer or any other payment outside ARMS2U, you need to email the proof of payment (receipt) to management office or accountant / treasurer who manages your residential finance for verification. Payment will be updated in 3 to 5 business days.  

Please allow 1 hour for system to verify the information in registration form. You can try login to ARMS2U after 1 hour . If you still having issue to login, please email to support@arms2u.com and mentioned these info

• Unit Name
• Full Name
• Username
• Email
• Handphone Number

Thank you.

Yes, you can register two or more units using the same email address but you need to register using different username.

Q: Who needs to scan the QR code?
A: The QR code needs to be scanned by visitors during their entry. The specific QR code to be scanned depends on the scenario: 'Generic' QR code for ad-hoc visitors without appointments and 'Unique' QR appointment QR code for visitors with appointments shared by residents.

Q: Who needs to fill up the form?
A: For ad-hoc visitors without smartphones or experiencing smartphone issues, the security personnel will fill up the form on their behalf during entry.

• For visitors with smartphones, the form is filled up by the visitor during their first-time visit. The system will automatically detect their profile during subsequent visits, provided they use the same phone.

Q: Can visitors without smartphones or appointments access the premises?
A: Yes, visitors without smartphones or appointments can still access the premises. In such cases, the security personnel will assist them by scanning a 'Generic' QR code during entry and filling up the necessary form.

Q: What happens if a visitor has an appointment but doesn't have a smartphone?
A: If a visitor has an appointment but doesn't have a smartphone, the security personnel will verify the appointment details manually. The visitor's profile will not be auto-loaded, and the security personnel will fill up the form on their behalf.

Q: How does the QR entry system work for subsequent visits?
A: For subsequent visits, the system will automatically detect the visitor's profile during scanning if they use the same phone as their previous visit. This eliminates the need for filling up the form repeatedly, providing a quicker and more convenient check-in process.

Q: What if the visitor's smartphone is lost or replaced?
A: If a visitor's smartphone is lost or replaced, they will need to scan the QR code as a first-time visitor again. The system will treat it as a new profile, and the visitor will need to fill up the form during entry.   Q: Can residents or authorized personnel access the premises using the QR entry system? A: The QR entry system is primarily designed for visitor registration and access. Below is the step for visitor using Smart Phone and comes with QR Appointment and to register in advance.  

The owners of respective unit that still do not register in ARMS2U will be shown as "Owner-(unit number)". Please advice owner to register in ARMS2U [Here]